HELP CENTER
HELP CENTER
FREQUENTLY ASKED QUESTIONS
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What is RoundBuy? +
RoundBuy is a new online marketplace where you can buy, sell, rent products or services around you, that shows the availability around you. The idea is simple, to see what is around you, and to find what you need, and get it easily from close by. The products are mainly used, like new, but there is nothing that stops you from selling a new product.
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Why should I use it? +
Using RoundBuy is easy, economical, and safe. Its is easy to set up and use. We help you find what you near you. Register or login, just choose your location and see what's available. Its economical. You can find whatever you need near you, you save time and money and nature when you shop around near you. You handle pay your trading partner without intermediaries and extra charges.
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Is it safe to use RoundBuy? +
RoundBuy is a safe marketplace to acquire, and offer products and services, because we keep your information private. Your information is not shared with anyone when you trade, so don't have to worry about anyone finding out your address, number or other personal information. We use tight and comprehensive security measures from strong data encryption, login security to two-factor authentication. We recommend that you specify your home marketplace, e.g., at a nearby market or on a street corner if you want to keep your address information private. You decide yourself with whom you share your address information or other information, e.g., phone number, but our service has been designed so you need to reveal as little as possible.
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Where can I use RoundBuy? +
You can use RoundBuy anywhere, on a computer, tablet or mobile phone with internet access. The service is available around the world in any region, as long as you are close to your home market. The service is suitable for both individuals and companies, for anyone who wants to find and offer services close to their surroundings. The service is suitable for both individuals and companies, for anyone who wants to find and offer services close to their surroundings.
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How much it costs to use it? +
Using RoundBuy is free (Green membership). You can make and view each other's announcements. Opening an account, i.e. registration, costs nothing, and transfers of products and parcels through RoundBuy are completely free. You only pay your trading partner what you agree. If you want to use additional services for a fee of €1, you can use additional features (Gold membership) e.g. better visibility and reduced prices for visibility (First on the list, and appear with red borders).
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What can you advertise? +
You can advertise the products or services that you offer to others or search for or leave an advertisement about the products and services that you would like to receive for yourself. All user activities must be based on the country's commercial laws, authorized products and services. You can look for a band buddy near you, a study or book circle, or you can search for hockey equipment or children's stuff from mom circles. Ideas or politically oriented material may not be distributed using the platform.
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Where can i get more help? +
You can find more answers to the most common asked questions in the RoundBuy Help Center. If you can't find an answer, our Customer Service Team is ready to help you. You can send an email from Contact us.
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Lost your username and password? +
If you have trouble logging into your account because you forgot your username or password, we can help you restore the missing information. Press here. In addition, you can independently retrieve secure passwords and usernames from the login page under Have you forgotten your password or username.
HELP CENTER
MODERATION
RoundBuy© works constantly to improve and guarantee, that its online service is both safe to use, and free of forbidden content. We use various measures to ensure the safety, such as, automated and manual systems, preventive and responsive technologies. However, we hope also that active measure by users are taken if encountering something suspicious. Moderation in its simplest form means the removal of something harmful for example content or chat exchange.
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What is unlawful and unpermitted content? +
In general normal items can be sold on the platform, but you need to be aware what is prohibited in your country’s legislation what you cannot sell, or which require extra condition to be met. Please have a look for the following link: (link).
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What kind of content is not for the online service? +
The online service is not place for spreading of any ideologies, purporting hate crimes in any form, threatening, harassing, racism, as the previous and similar unacceptable, and will be directed to appropriate governmental officials. For this reason also any adult material is not presently available, and should not be advertised in any form.
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What does it mean that RoundBuy© follows the sanctions of EU and USA? +
It means that the RoundBuy© online service are not available for Russia, Ukraine or any other country on the prohibition list of European Union. We comply and follow EUs and USAs sanctions for third countries. Therefore the use of the online service is prohibited in those countries.
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What to be Aware when making an Advertisement? +
Normal everyday items can be sold on the RoundBuy© online service. Be aware that firearms, ammunition, chemicals, animals and foods require permission for sale, and appropriate government officials should be consulted to ascertain. These items cannot be sold at the online service presently.
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What to do if you find (possibly) forbidden content on an Advertisement? +
We do our best to ensure that all the accepted advertisement are free of forbidden content, but should you encounter one, which you suspect might be such, please inform us about it, by clicking the Moderation button, or sending email and describing your suspicion. We will check it carefully, and should we find that the content reported is not forbidden, but acceptable content, we will allow it to remain, if not we will delete it from the online service, and inform the advertiser. We thank you for your attempt to make the Online service safer place for all of us. Please note the owner of the advertisement containing something forbidden, will not get any knowledge who made the moderation.
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What to do if you suspect a fraud or identity theft? +
Should you suspect a fraud in any form, or you have provided some personal information by mistake which might be compromised, we recommend you to act swiftly. You should cancel your possible bank cards, close temporarily bank account, change password or username. You should also consider informing Police if necessary. All the necessary RoundBuy© online service User Account details should also be changed if needed. We also always suggest informing us so we can put on hold ,a member who is not following law and the rules of the online service.
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What are Examples of forbidden and inappropriate content and behaviour users should inform? +
(1) Advertisements with products that cannot be sold according to the legislation of your country, or which break RoundBuy© Terms of Use, such as weapons, explosives, certain dangerous chemicals etc. (2) Advertisement which break the rights of third entity, or trademark rights for a material e.g. wrongful usage of songs, videos, text or plagiarism. (3) Advertisements with forbidden or otherwise criminalised content e.g. criminalised actions, violence, explosive or such. (4) Advertisements or discussions with harassment, threatening, racism or some other content or exchange which is offensive, or abusive towards the party you are in connection with. (5) Anything which has to do with fraud or its attempt, or phising companies or private individuals.
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What are the advantages of informing possible Inappropriate Contnet? +
RoundBuy© takes every measure to help improve the online service, but should you discover any suspicious content, please let us know about it, and inform us about it, through the moderation button of individual advertisement, or contact form so we can improve the safety even more.
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What to do if you feel your Advertisement was Deleted without acceptable reason? +
Please write to use in person, and we shall go through the content of the advertisement or similar in detail, and in the rare instance there was a mistake of removing an advertisement please contact us, and we will help you to place the advertisement again.
